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Below are a list of questions and their answers - we hope they help.

  • Why do you need my personal information?

The only reason we collect your personal information is so that we can send your order and inform you of future promotions or discounts.  If you would like to be removed from our mailing list, please send us an e-mail to support@naturalskin-care.co.uk with ‘unsubscribe' in the subject line and we will remove your name from the list.

  • How secure is my information?

Your information is stored on secure servers with a company called StoresOnline who use the latest technology.  This includes SSL Encryption certificated by VeriSign, VISA and MasterCard CISP and SDP compliance, multiple Firewalls, regular updating of software and anti-virus utilities, and a secure date centre monitored 24/7.  This information can only be accessed by us and we will not be releasing your details to anyone else.

Imergent Inc in the USA, through the website http://www.storesonlinepro.com hosts our website.  They have highly secure servers and controls as listed above.  Consequently, you can be reassured that your information is even more safe than if we held it ourselves.   

  • What do you mean by reused packaging?

We hate to throw anything away, especially if it can't be recycled.  So we have accumulated quite a few packaging items, such as padded envelopes and bubble wrap, just waiting for the day we can reuse them.  So rather than create more waste with new packaging, we thought some of our customers would not mind the slightly less than perfect exterior of reused packaging.  This is an option you need to consciously choose, so if you don't your order will be sent in nice new packaging.  However, we do ask that you reuse or recycle this at your end.  However you decide to have your order packaged, we will ensure it is safe within the parcel.

  • Why are some of the product images not enlarged when I click on them?

At the moment we do not have bigger images for these products, but this is something we are working on and ask for your patience.  The wording below the image is fixed in the webpage design and so is here to stay.  Please contact us if you have any further queries or comments.

  • Why can I not view my order receipt when I press Print?

This website uses a free program called Adobe Reader to display your receipt, so it is clear and correctly spaced ready for printing or saving.  If you don't have Adobe Acrobat on your computer, you may not be able to view the receipt.  If this is the care, there are 3 alternatives for you:  simply make a note of your order number as this can be used in any correspondence; print or save the receipt page as it is with all the other bits on the page; press ‘Print Screen' on your keyboard, open any drawing program on your computer (Paint is available on most Windows computers) and paste into a blank document ready to save or print.  Click the link if you would like to download Adobe Reader for free onto your computer.

Got a question? - send it to:  support@naturalskin-care.co.uk 

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